Anthony Liftgates don't break often, but even the most rugged parts don't last forever. Damage or normal wear and tear can interfere with normal liftgate operation. We've prepared this section to help guide you step-by-step through the most common troubleshooting procedures for liftgate repair. Simply locate and click the description that most closely matches your issue, then follow the troubleshooting steps outlined on that page.

<< Return to Troubleshooting Guide

Platform runner hangs up on one side when lowering.  

Possible Cause #1 Damaged rail column.
Action -

Inspect rail column to see if it is tight around Aluminum runner, if so, repair or replace rail.


(Diagnosis time - 10 minutes / Repair time 4 hr.).

Part Numbers - AR-18-02 Rail tube
Possible Cause #2 Burrs on inside of rail tube.
Action -

Check for burrs on the inside and the bottom of the rail tube, grind off if necessary.


(Diagnosis time- 10 minutes/ Repair time- 15 minutes).

Part Numbers - N/A
Possible Cause #3 Platform lift chain out of adjustment.
Action -

Re-adjust lift chain.


(Diagnosis time - 10 minutes / Repair time - 15 minutes).

Part Numbers - N/A
Warranty Information:
Base Warranty:

3 Years on mechanical structure.

2 Years on hydraulic & electrical components.

Warranties are void if genuine Anthony parts are not used.